Terms & Conditions
Straight Talk First.
We named this company after a man who flew B-17s, so we try to keep our word the way he kept his. We'd rather be at your house cooling it down than writing legal pages. But the world asks for a few, so here they are. Be square with us and we'll be square with you. Then nobody has to read this again.
Effective Date: June 18, 2026 | Last Updated: June 18, 2026
1. General
These Terms govern the HVAC services, estimates, and communications provided by Bergie’s Heat and Air (“we,” “us,” “our”). By scheduling a visit, accepting a quote, or allowing us to perform work, you agree to these Terms. We may refuse or discontinue service at our discretion. You must be at least 18 and the property owner, or have the owner’s authorization to approve the work.
2. Air Conditioning Repair & Service
We diagnose and repair residential cooling systems — condensers, evaporator coils, air handlers, refrigerant circuits, capacitors, contactors, and controls. Aging equipment can fail in more than one place; a repair addresses the issue we were called for and does not guarantee unrelated components will not fail later. Refrigerant work is performed to EPA standards. We will tell you when a system is better replaced than repaired, and the choice is always yours.
3. New System Installation
Installations are quoted in writing with the equipment, scope, and price stated upfront. Equipment carries the manufacturer’s warranty; we register it on your behalf where applicable. Our labor warranty terms are provided with your installation paperwork. Manufacturer warranties may require documented annual maintenance to stay valid — keeping that up is the homeowner’s responsibility.
4. Heating & Furnace Service
We service gas furnaces, heat pumps, and gas packs. Gas appliances and heat exchangers carry inherent safety considerations; if we find a condition that is unsafe to operate — such as a cracked heat exchanger or a gas leak — we may red-tag and shut down the equipment, and we are not liable for the resulting loss of heat. Carbon monoxide and combustion safety are serious; we strongly recommend working CO detectors in every home with gas heat.
5. Maintenance Plans & Service Agreements
Maintenance plans cover the specific visits and services described in your plan documents. Plans are not insurance and do not cover the cost of parts, repairs, or replacement unless expressly stated. Maintenance reduces the likelihood of failure but cannot guarantee a system will never break down. Plan fees are non-refundable once a covered visit has been performed.
6. Indoor Air Quality
Indoor air quality products — filtration, UV, ventilation, and similar — improve conditions but are not medical devices and make no health-outcome guarantees. Results vary with the home, its occupants, and how the equipment is maintained.
7. Duct Repair & Insulation
Duct sealing, repair, and insulation improve efficiency and comfort but cannot correct undersized or poorly designed duct systems beyond their physical limits. Where existing ductwork or insulation is concealed, hidden conditions may be discovered during the work that change the scope or price; we will discuss any change with you before proceeding.
8. Estimates & Pricing
We quote flat-rate, upfront pricing — the price is stated before we open the panel and it doesn’t change when we close it, absent a change in scope you approve. Estimates are valid for 30 days and assume normal access and conditions. Equipment pricing can move with manufacturer and supply changes; we will confirm current pricing at the time of acceptance.
9. Discounts
Our Veteran, law-enforcement, and active-military discount of 15% is applied to qualifying labor as described at the time of service and may require valid identification. Discounts are not combinable with other offers unless stated and have no cash value.
10. Payments & Refunds
Payment is due upon completion of the work unless other terms are agreed in writing. Diagnostic and service fees, once the visit has been performed, are earned and non-refundable. Custom-ordered equipment is non-returnable. Past-due balances may accrue reasonable late charges and collection costs.
11. Limitation of Liability
Services are provided on an “as-is” basis except for express written warranties. To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim, or $50, whichever is greater. We are not liable for indirect, incidental, or consequential damages, including loss of use, spoilage, or property damage arising from pre-existing conditions, building defects, or equipment we did not install. Any claim must be brought within one year of the service date. We are not responsible for delays or failures caused by events beyond our reasonable control.
12. Indemnification
You agree to indemnify and hold harmless Bergie’s Heat and Air, its owners and technicians, from claims, damages, and expenses arising from your breach of these Terms, your misuse of equipment we serviced, or conditions of the property not caused by our work.
13. Premises & Safety
You agree to provide safe, reasonable access to the work areas and to disclose known hazards — pets, electrical issues, structural concerns, or anything else we should know. You are responsible for moving fragile or valuable items away from work areas. Attics, roofs, and crawlspaces carry inherent risk; we work safely but are not responsible for pre-existing structural weaknesses revealed during access. Children and pets should be kept clear of work areas and open equipment.
14. Intellectual Property
The Bergie’s Heat and Air name, logo, slogan, website content, and brand materials are our property and may not be copied or used without written permission.
15. Dispute Resolution & Binding Arbitration
We’d always rather solve a problem with a phone call. If we can’t, you agree that any dispute that cannot be resolved informally will be settled by binding arbitration on an individual basis in Montgomery County, Texas, under the rules of a recognized arbitration body. You and we waive any right to a jury trial and to participate in a class action. The prevailing party in any proceeding brought in bad faith or without substantial justification may recover its reasonable costs and fees. Texas law governs these Terms.
16. Privacy
We collect only what we need to serve you — your name, contact details, address, and service history. We do not sell your information. We share it only with service providers who help us operate, or when required by law. We keep records as needed for warranty, tax, and legal purposes.
17. Miscellaneous
These Terms are the entire agreement between us regarding the services described. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. We may update these Terms; the version in effect on your service date applies. Section headings are for convenience only.
Questions About These Terms?
Give us a call or send a note. We’re real people and we’re happy to talk it through.